global website leadership
Sartorius.com Website Governance Board
Sartorius.com Website Governance Board
I co-established Sartorius’ first Website Governance Board, aligning LPS, BPS, and Corporate Communications divisions in high-profile, sitewide initiatives.
I co-established Sartorius’ first Website Governance Board, aligning LPS, BPS, and Corporate Communications divisions in high-profile, sitewide initiatives.
Stages
Problem
In 2022, Sartorius was growing fast and marketing efforts exploded. The website expanded to maintain pace with business, and, in the hurry to support priority campaigns, communication and transparency between LPS, BPS, ATS, and CorpComm divisions struggled to keep up.
Without purposeful collaboration, frustration grew as we experienced:
Global navigation updates without alignment from key stakeholders
New website feature rollouts which broke existing page layouts
Unclear roles, responsibilities, and ownership of web areas
Problem
In 2022, Sartorius was growing fast and marketing efforts exploded. The website expanded to maintain pace with business, and, in the hurry to support priority campaigns, communication and transparency between LPS, BPS, ATS, and CorpComm divisions struggled to keep up.
Without purposeful collaboration, frustration grew as we experienced:
Global navigation updates without alignment from key stakeholders
New website feature rollouts which broke existing page layouts
Unclear roles, responsibilities, and ownership of web areas
Approach
Align on workstream goals and objectives
Inventory all WCMS web areas to categorize roles, responsibilities, and ownership
Identify problem areas and prioritize which should be addressed first
Revisit existing website processes and update accordingly
Approach
Align on workstream goals and objectives
Inventory all WCMS web areas to categorize roles, responsibilities, and ownership
Identify problem areas and prioritize which should be addressed first
Revisit existing website processes and update accordingly
Solution
Establish a Global Website Governance Board to oversee major cross-divisional website updates
Schedule a recurring board meeting to align on current and upcoming initiatives
Codify a cross-divisional web update protocol, including communication and approval standards
Develop a comprehensive RACI document clearly outlining roles, responsibilities, and ownership of web areas
Renovate all web-related processes
Solution
Establish a Global Website Governance Board to oversee major cross-divisional website updates
Schedule a recurring board meeting to align on current and upcoming initiatives
Codify a cross-divisional web update protocol, including communication and approval standards
Develop a comprehensive RACI document clearly outlining roles, responsibilities, and ownership of web areas
Renovate all web-related processes
Outcome
The Website Governance Board was an incredible step towards global collaboration and new web standards. My role as the LPS web representative allowed me to elevate my perspective from divisional to global, and I continue to exercise this mindset as I lead my team in cross-divisional collaboration.
After this workstream concluded, we achieved:
100%
Reduction in surprise navigation updates
90%
Reduction in misaligned web feature requests
100%
Cross-divisional alignment on website RACI & process
Outcome
The Website Governance Board was an incredible step towards global collaboration and new web standards. My role as the LPS web representative allowed me to elevate my perspective from divisional to global, and I continue to exercise this mindset as I lead my team in cross-divisional collaboration.
After this workstream concluded, we achieved:
100%
Reduction in surprise navigation updates
90%
Reduction in misaligned web feature requests
100%
Cross-divisional alignment on website RACI & process
Nicholas Fargher
© 2026 Nicholas Fargher
Nicholas Fargher
© 2026 Nicholas Fargher